Warranty & Refund
General Terms
OBSBOT guarantees that goods you purchased from OBSBOT will be free from material and workmanship defects under normal use. The warranty period for a product starts on the day such product is delivered. For more detail you may check in the “Repair policy”.
During the period if our product dose not function as described, please contact with customer service to getting help. OBSBOT might not be able to offer service in some cases. Judging by condition the service can also be different. To obtain more information you may reach out to OBSBOT customer service.
Contact with customer service and describe in detail about your problem. OBSBOT will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. OBSBOT may direct you to download and install software updates. If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to OBSBOT for further examination. OBSBOT will arrange for repair or replacement service as the Limited Warranty. You may check for more detail in the “Repair Policy” and “Return & Replace Policy”.
After the after-sales service center receives the problematic machine, it will perform fault detection on the product to determine the responsibility for the problem.
If it is a quality defect of the product itself, OBSBOT is responsible for all the fees that may occur.
If the tested product does not meet the free repair conditions, the customer can choose to pay for repair or send the original machine back.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Repair Policy
You can apply for repair service if the product does not function during warranty period. The warranty period for main parts can be check in the repair period form. To require for free repair must meet the requirement as below:
1. Products under normal use during the warranty period but suffers non-human performance failures.
2. Without any damage cause by dissemble, operation or modification under non-official guidance.
3. Provide with legal proof-of-purchase, receipts, or invoices.
1. Products under normal use during the warranty period but suffers non-human performance failures.
2. Without any damage cause by dissemble, operation or modification under non-official guidance.
3. Provide with legal proof-of-purchase, receipts, or invoices.
Free Repair Service will not be provided where:
1. Damage caused by intentional collision or other fault operation.
2. Damage caused by unauthorized use or modification of the product.
3. Damage caused by improper use of incompatible charger.
4. Damage is caused to the product by using under rigid environment, including high temperature, rain & snow, dust, etc.
1. Damage caused by intentional collision or other fault operation.
2. Damage caused by unauthorized use or modification of the product.
3. Damage caused by improper use of incompatible charger.
4. Damage is caused to the product by using under rigid environment, including high temperature, rain & snow, dust, etc.
Warranty period for product main parts:
1. Six months warranty for lithium battery (Above 200 times charge cycle). Product unable to charging or full charged by using the original cable/charger during the period.
2. One-year warranty for drive and control system. Product does not function as described during the period.
3. One-year warranty for camera/lens. Shooting image appears to have blurriness, spots or any discoloration during the period.
4. One-year warranty for gimbal. Mechanical gimbal does not work, jitter, or get stuck during the period.
5. Six months for cable. Inside cable broken, short circuit or open circuit during the period.
6. Six months for microphone. Product failed to record audio or have too much noise during the period.
7. One-year warranty for charger. Product cannot charge during the period.
8. Three months for SD card (Above 2000 times use), Product cannot read the card or card memory does not match with advertised.
1. Six months warranty for lithium battery (Above 200 times charge cycle). Product unable to charging or full charged by using the original cable/charger during the period.
2. One-year warranty for drive and control system. Product does not function as described during the period.
3. One-year warranty for camera/lens. Shooting image appears to have blurriness, spots or any discoloration during the period.
4. One-year warranty for gimbal. Mechanical gimbal does not work, jitter, or get stuck during the period.
5. Six months for cable. Inside cable broken, short circuit or open circuit during the period.
6. Six months for microphone. Product failed to record audio or have too much noise during the period.
7. One-year warranty for charger. Product cannot charge during the period.
8. Three months for SD card (Above 2000 times use), Product cannot read the card or card memory does not match with advertised.
Return & Replace Policy
You can request for return service if meet the conditions as below, OBSBOT will refund you through PayPal.
1. Within 7 calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
2. Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
1. Within 7 calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
2. Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
Your request will be denied if meet conditions as below:
1. It is requested beyond seven (7) calendars days of receiving a product.
2. A product return to OBSBOT does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3. A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
4. Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
5. Any fault or damage of the product is caused by unauthorized use or installation of the product.
6. Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
7. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
8. A product is not delivered to OBSBOT within seven (7) calendar days after Return & Refund Service confirmation is sent from OBSBOT service.
1. It is requested beyond seven (7) calendars days of receiving a product.
2. A product return to OBSBOT does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3. A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
4. Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
5. Any fault or damage of the product is caused by unauthorized use or installation of the product.
6. Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
7. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
8. A product is not delivered to OBSBOT within seven (7) calendar days after Return & Refund Service confirmation is sent from OBSBOT service.
You can apply for replacement service if meet conditions as below, you will need to send back the product as the requirement.
1. Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to OBSBOT.
2. Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.
1. Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to OBSBOT.
2. Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.
Product Return Process
Step1: The customer must contact our support team (Email: service@obsbot.com) for a return authorization prior to sending any product back to OBSBOT.
Step2: If your approved return passes our inspection, You can send the item to the address obtained from our support team.
Step3: Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will repair, exchange or give you a refund. This will be issued in 5-7 calender days.
If you still have questions about Warranty and Refund policy, feel free to email our support team for help: service@obsbot.com
