Warranty & Refund

(1) If you encounter an after-sales issue, please contact OBSBOT Customer Support and describe your problem in detail.

(2) OBSBOT will attempt to diagnose and resolve your issue by telephone, email, online chat, or similar means, and may guide you through downloading and installing software updates. If your issue cannot be resolved by telephone or by updating the software, you may need to send the product to OBSBOT for further inspection. OBSBOT will then arrange repair or replacement service in accordance with the terms of the limited warranty. The specific warranty rules are set out below.

(1) This after-sales service policy applies only to OBSBOT products sold through official channels.

(2) For products sold on third-party platforms authorized by OBSBOT, OBSBOT provides in-warranty repair service only and does not handle returns or exchanges directly. For returns and exchanges, please contact the relevant seller.

(3) This policy applies only to OBSBOT products purchased directly by the user for the user's own use, and does not cover products purchased for resale.

1. Mandatory Laws Prevail: If any provision of this policy conflicts with mandatory laws or regulations of the country or region where you purchased the product (hereinafter referred to as the "Place of Sale"), the laws of the Place of Sale shall prevail. In such cases, we will comply with local laws, while the other provisions of this policy that do not conflict with applicable laws shall remain valid.

2. Consumer Notice: If you find that any provision of this policy is inconsistent with consumer protection laws in your region, particularly with respect to the "return-without-reason period" or the "minimum warranty period," you have the right to claim the application of the legal provision that is more favorable to you. If you have any questions, please contact OBSBOT Official Customer Support.

OBSBOT may update this policy based on applicable laws and regulations, changes in products and services, and actual operational circumstances. After a policy update, the revised policy will be published through the official website and other official channels, and users' legitimate rights and interests in after-sales services will be protected in accordance with applicable laws.

Subject to the warranty conditions set out below.

The warranty start date shall be determined based on the valid proof of purchase and product information provided by the user. The specific rules are as follows:

1. The issue does not fall within the non-warranty circumstances specified in Section 2.4.

2. The product is used normally within the warranty period and has a performance failure arising under normal use that is not caused by misuse, accident, or any other excluded circumstance.

3. The product shows no signs of unauthorized disassembly, modification, liquid ingress, severe impact, or other damage caused by human factors.

4. Valid proof of purchase can be provided, or the serial number can be verified.

5. The product was purchased through an OBSBOT official channel or an officially authorized channel.

If any of the following circumstances applies, OBSBOT reserves the right to refuse free warranty service. The user may choose paid repair services.

1. Accidental or User-Caused Damage: Collision, dropping, crushing, liquid immersion, fire damage, foreign objects entering the product, etc.

2. Unauthorized Modification: Unauthorized disassembly, modification, soldering, or flashing of non-official firmware.

3. Improper Use: Failure to operate the product in accordance with the user manual, or use in harsh environments such as high temperature, high humidity, or excessive dust.

4. Damaged Identification: The product serial number, warranty label, or anti-counterfeit label has been removed, altered, or become unidentifiable.

5. Force Majeure: Damage caused by force majeure events such as fire, flood, lightning, or earthquake.

6. External Causes: Damage caused by the use of non-officially certified accessories, an unstable power supply, or improper voltage.

7. Data and Accessories: Loss or damage of data stored on the product, as well as damage to or loss of items that are not functional components of the product itself, such as personalized decorations or stickers.

8. Failure to Return Within the Required Period: If the user fails to ship the faulty product within 7 calendar days after receiving after-sales service authorization and has not requested and obtained OBSBOT's approval for an extension before that period expires, OBSBOT may close the current service request. The user may submit a new request, which OBSBOT will review again based on the product's actual warranty status at the time of the new request, this Policy, and applicable law. If the applicable warranty period has expired by the time of the new request, the product will be handled as an out-of-warranty repair.

1. Purchase Through Official Channels

   For products purchased through the OBSBOT official website, the return period, return conditions, and refund process shall be subject to the specific rules published on the relevant purchase page.

2. Purchase Through Authorized Third-Party Channels

   For products purchased from OBSBOT official stores on third-party platforms such as Amazon, Walmart, Shopee, Lazada, and TikTok Shop, returns, refunds, and order cancellations shall first be handled in accordance with the rules of the applicable sales platform.

   OBSBOT will provide the necessary after-sales support in accordance with this policy and applicable local laws and regulations.

3. Local Laws Prevail

   Consumer protection laws may differ between countries and regions. If local laws provide return rights, refund periods, or after-sales obligations that are more favorable than those set out in this policy, local laws shall prevail.

4. Cross-Border Purchase Notice

   For products purchased across countries or regions, return services may be subject to restrictions relating to logistics, tariffs, customs clearance, and regional sales policies. The specific handling method shall be subject to confirmation by OBSBOT Official Customer Support.

For products purchased through OBSBOT-operated retail stores or other offline channels, return and refund services shall be handled in accordance with the policy of the store where the product was purchased. With respect to product quality issues, OBSBOT will provide corresponding after-sales support in accordance with this Policy and applicable laws and regulations.

Users may request a return within the applicable return period. The specific period shall be subject to the rules of the purchasing channel and applicable local laws and regulations. Users meeting any of the following conditions may request a return:

1. Return Due to Quality Issues: A manufacturing defect is discovered immediately upon opening the package, or a non-user-caused performance failure occurs during initial use.

2. Issue After Exchange: After one exchange, the replacement product still has a non-user-caused performance failure.

3. Other Eligible Circumstances: A right of return is provided under applicable law, under the rules or commitments of the relevant purchasing channel or platform, or under a public commitment made by OBSBOT.

Products for which the applicable return period has expired, or for which valid proof of purchase cannot be provided or order information cannot be verified, are not eligible for return.

Users may request an exchange within the exchange period specified by the purchasing channel. The specific period shall be subject to the rules of the purchasing channel and applicable local laws and regulations. An exchange may be requested under the following conditions:

1. A non-user-caused performance failure occurs and the product shows no signs of unauthorized disassembly.

2. If an exchange is requested because the product was damaged in transit, the user shall provide proof of transit damage or other valid documentation as required by the purchasing channel.

3. The specific period shall be subject to the rules of the purchasing channel and applicable local laws and regulations.

4. Other circumstances applicable under local laws or platform rules, recognized by OBSBOT, or otherwise specified in this policy.

1. The return or exchange request is submitted after the legally applicable return or exchange period specified by the original purchasing channel or the relevant e-commerce platform has expired.

2. The returned product is incomplete, including but not limited to missing outer packaging, key accessories, gifts, or user manuals, or the product's appearance has been damaged due to the user's actions and such damage affects resale.

3. The original proof of purchase cannot be provided at the time of return, or the proof of purchase has been altered, deleted, modified, or blurred, does not match system records, or otherwise cannot be verified as authentic.

4. Damage caused by factors other than product quality issues, including collision, burning, unauthorized modification, liquid, foreign objects, corrosive substances, or other external factors, as well as quality issues caused by incorrect installation or failure to use and operate the product in accordance with the user manual.

5. Labels, product serial numbers, waterproof markings, anti-counterfeit markings, or other identification have been removed or altered.

6. Damage caused by unavoidable factors or force majeure events such as fire, flood, lightning, or traffic accidents.

7. After contacting OBSBOT Customer Support and confirming the return service, the user fails to ship the relevant items within 7 calendar days and has not applied for an extension in advance.

8. Other circumstances covered by applicable exclusions or otherwise specified in this policy.

• After OBSBOT confirms that the returned product meets the refund conditions, the refund will be issued through the original payment method within the prescribed period. The actual time for the funds to be credited may vary depending on the processing time of the payment institution, bank, or local financial institution.

• The refund amount shall be based on the actual amount paid.

1. Service Fee: USD 20, excluding tax, settled at the exchange rate applicable on the date the repair is completed.

2. Repair Method and Parts Pricing: Where a faulty part or product requires repair, the issue will in principle be addressed by replacing the relevant part or product. Please note that a replacement part or product may not be new, but it will be in good working order and will not affect normal use. Parts are charged in accordance with OBSBOT's official price list applicable in the country or region where the product is submitted for repair, and shall be subject to the repair quotation provided after inspection and confirmed by the user.

3. Fee Composition:

   1. Repair Within the Warranty Period: Where the warranty conditions under this Policy are satisfied, the user is not required to pay any service fee, parts fee, or shipping cost. OBSBOT will bear the reasonable two-way shipping costs within the country or region where the product was originally purchased and within the designated service coverage area. Cross-regional repair services shall be handled in accordance with Section 5.2 of this Policy.

   2. Out-of-Warranty Repair: Total Fee = Service Fee + Parts Fee + Outbound Shipping Fee for the repaired product, all borne by the user.

4. Repair Warranty: A 6-month free warranty is provided for the same fault.

5. Different countries and regions may vary in terms of logistics, taxes, and local service capabilities. Specific fees shall be subject to confirmation by OBSBOT Official After-Sales Service.

1. Before sending a product for repair, the user or channel partner must independently back up and erase all data stored on the product and remove third-party memory cards and similar items. OBSBOT shall not be liable for any loss of or damage to data during the repair process.

2. Before sending a product for repair, personalized stickers, decorations, and other items attached to the product should be removed. OBSBOT shall not be liable for any damage or loss resulting from failure to remove such items.

1. This policy serves as a global unified framework but does not support cross-regional warranty service. Users may only receive warranty and after-sales services at an authorized service center designated in the country or region where the product was originally purchased. Specific service details and availability may vary depending on local laws and regulations and regional policies. Please contact OBSBOT Official Customer Support for details.

2. Products sold across regions without official authorization from OBSBOT, parallel-import products, and products whose source cannot be verified are not eligible for official after-sales services.

3. If you wish to send a product back across countries or regions, any customs duties, clearance charges, and other related costs arising from doing so shall be borne by you.

To protect your rights and interests and to manage storage resources reasonably, OBSBOT has established the following extended storage rules:

1. Free Storage Period: From the date the after-sales process is completed, or from the date of our last contact with you (including through a channel partner) to confirm the product handling solution, OBSBOT will provide 60 days of free storage for your product. During this period, you may contact Customer Support at any time to arrange collection or provide handling instructions.

2. Extended Storage Fee: After the free storage period expires, if you have not collected the product or provided handling instructions, a storage fee of USD 5 per day will be charged. The fee will accumulate daily until you collect the product or the product enters the disposal process.

3. Product Disposal Rules: If the user fails to collect the product for an extended period and the accumulated fees reach the reasonable value of the product, OBSBOT will, after giving prior written notice to the user, dispose of the product in accordance with applicable local laws and regulations.

4. Remaining Value Calculation Formula: Original Selling Price – Repair Fee for This Service (if any).

5. Friendly Reminder

   • We will send a reminder to the contact details you have provided before the free storage period expires. Please pay attention to the reminder and handle the matter promptly.

   • If you are unable to collect the product on time due to special circumstances, please contact us proactively. We will make reasonable efforts to provide assistance.

   • These rules are intended to facilitate the timely handling of products and to avoid the additional costs caused by long-term storage. Thank you for your understanding and cooperation.

If you have any further questions about the warranty, return, or exchange terms, please feel free to email our customer support team at service@obsbot.com for assistance.